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Thread: breakdown cover

  1. #11
    francisn is offline Post whore with no life, no friends, and a problem fitting into normal social circles Admin dude
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    Quote Originally Posted by Kyodo View Post
    Ask about the Ferrari Assist thing at a main dealer. I signed up our 2000 Modena at Maranello Egham a couple of years ago for twelve months (free of charge) before we took it to Europe. A week or two later the nice folk in Maranello, Italy sent me back some paperwork to confirm. I need to pop back with the V5 again to sign up for this next year...

    As well as that, breakdown is included with our insurance (AIB).
    I talked to Mandy at Maranello's about this at the Tributo launch as I had this cover last year and wanted it again this year for my continental travels. I'm pretty sure she told me that you have to have the car checked by a dealer (one hour's labour from memory) prior to the cover being activated.

    I didn't go ahead as anyway I have UK and Europe breakdown recovery included with my Classicline insurance and also AA cover in UK via my Lloyds bank account

  2. #12
    Kyodo's Avatar
    Kyodo is offline Frankenstein's monster - The Ferrari F430 Club Member
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    Quote Originally Posted by francisn View Post
    I talked to Mandy at Maranello's about this at the Tributo launch as I had this cover last year and wanted it again this year for my continental travels. I'm pretty sure she told me that you have to have the car checked by a dealer (one hour's labour from memory) prior to the cover being activated.
    Interesting. Mandy sorted my cover out and they had to verify ownership via checking the V5 but there was no cost involved. The car wasn't 'checked' other than it being sat outside. Maybe they've now added a cost to it (hoping not!).

  3. #13
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    Mike01606 is offline Kid's bed - The Ferrari F50 Club Member
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    Quote Originally Posted by Kyodo View Post
    Interesting. Mandy sorted my cover out and they had to verify ownership via checking the V5 but there was no cost involved. The car wasn't 'checked' other than it being sat outside. Maybe they've now added a cost to it (hoping not!).
    2 years ago I did it direct with the factory and had to send a scan of my v5 off and fill a form in. All very simple and efficient.
    I’m not sure I’d bother again though. I guess it’s a back-up option but I was concerned I would be trapped into an expensive main dealer repair with no bargaining power.

    If it needs an inspection for one hours labour then basically it’s not free, it’s actually quite expensive cover, as it only gets you to the nearest main dealer.

    I have full European cover included with my Chubb policy.

  4. #14
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    I spoke to Carrs who said there was no requirement for copies of the V5 or inspections etc - all Ferrari are covered for their lifetime. They told me to phone 08003588550 which is Ferrari assistance but is provided by the RAC. The minimum wage operative on the other end finally confirmed that the car was covered, but there is no hire car and its simply recovery to the nearest Ferrari dealer. I didnt have that much confidence in what he was saying TBH so check first.

  5. #15
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    irarref is offline Nowhere to put the shopping -The Ferrari F40 Club Member
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    I've had Ferrari assist in the past (arranged through Mandy at Maranello).

    It's important to realize though that it is only free if you get your car repaired at the Ferrari dealer it's taken too...mmmmm......sticking with the AA me thinks!!!!

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    It seems to me the benefit of the Ferrari service is in Europe where there are very few independents and in general the main dealer labour rates are far below UK

    As many have noted within the UK there is usually some sort of cover with one's insurance

  7. #17
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    Kyodo is offline Frankenstein's monster - The Ferrari F430 Club Member
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    Quote Originally Posted by birdseye View Post
    The minimum wage operative on the other end...
    Unless the phone operator was a moron that's a bit rude

    Quote Originally Posted by Mike01606 View Post
    Iím not sure Iíd bother again though. I guess itís a back-up option but I was concerned I would be trapped into an expensive main dealer repair with no bargaining power.
    I figure if we're across the channel, I'd rather have the option of getting our car back to Ferrari by a transporter that may actually take care of the car, than to a totally unknown garage that wont be able to fix it, very possibly causing more harm than good. It was a 'belt & braces' approach for us, to provide as many options as possible in the event of us having a problem. I almost certainly wouldn't use it in the UK but in a country where language may be a bit of a problem for us, hmm...

    Quote Originally Posted by jos View Post
    It seems to me the benefit of the Ferrari service is in Europe where there are very few independents and in general the main dealer labour rates are far below UK
    Indeed!

  8. #18
    francisn is offline Post whore with no life, no friends, and a problem fitting into normal social circles Admin dude
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    Quote Originally Posted by Kyodo View Post
    Unless the phone operator was a moron that's a bit rude


    I figure if we're across the channel, I'd rather have the option of getting our car back to Ferrari by a transporter that may actually take care of the car, than to a totally unknown garage that wont be able to fix it, very possibly causing more harm than good. It was a 'belt & braces' approach for us, to provide as many options as possible in the event of us having a problem. I almost certainly wouldn't use it in the UK but in a country where language may be a bit of a problem for us, hmm...


    Indeed!
    Agree with all that Mark. When I had a transmission problem with my GT4 in France somewhere not far from Nevers, on the way back from Italy last summer and having got it as far as Le Mans I could have used the Ferrari recovery service who would have transported it to the nearest dealer (in Paris). That wouldn't have solved the problem with the car which I would rather have had fixed in UK and I'm not sure would have got me home (can't remember that bit). My breakdown service through Classicline initially told me that they would do the same, or if not immediately repairable by the Ferrari dealer transport the car back to UK at some future date and pay for my train ticket home.

    Luckily my car was still driveable - I just didn't want to drive too far and risk any damage - and despite the original operative (french but in UK) being somewhat uncooperative and insisting that was how they did things, I did eventually manage to get it escalated to someone more sensible who agreed that putting the car on a truck and transporting it and me to Cherbourg for my existing ferry booking was not only more convenient for me but cheaper for them. And that is what happened and I supervised the loading of the car. Once back in UK the AA got me back from Portsmouth to home (though with a considerable wait as it was that very hot period and they were overloaded).

    So with a lot of perseverance I got what I wanted but not sure how happy I would have been if the car hadn't been drivable. It's always a bit worrying when an operative doesn't understand that a 40 year old car has no warning lights on the dash!

    One of the first things I do when planning an overseas trip is to research where en route any indy specialists might be located. And I also had cause to use one of those on last year's trip so that was a good precaution. But then my car is 40 years old so maybe not the same criteria as a more modern one.

  9. #19
    Kyodo's Avatar
    Kyodo is offline Frankenstein's monster - The Ferrari F430 Club Member
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    Quote Originally Posted by francisn View Post
    One of the first things I do when planning an overseas trip is to research where en route any indy specialists might be located.
    That, is an extremely good idea and one I'll adopt when we next cross the channel in the Ferrari. Thank you.

  10. #20
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    Quote Originally Posted by Kyodo View Post
    Unless the phone operator was a moron that's a bit rude
    It wasn't rude!

    I was surprised to find that I could get recovery cover for the 360 at £11.76 per month cancellable at one months notice, so I may well add this to the one from the bank and the ferrario assistance.

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